Our Privacy Promise

Your privacy is important to you and all of us at Atlas. Here's a quick overview of our Privacy Promise.

Privacy Promise Overview

  • You retain ownership and control of your data.
  • You can review and remove your digital items from the system at anytime.
  • You control what the system remembers. You may temporarily pause the system or permanently block by URL, file, application, and more. This excluded content never leaves your computer or phone.
  • Each digital item remains encrypted at rest and in motion.


The security and privacy of your data is our number one priority, that’s why we’ve built Recall with features to give you complete control.


All of your items are encrypted as they move from the application to the Atlas cloud and remain encrypted at rest.


Your privacy is important to you and all of us at Atlas, that’s why we’ve built Recall with features that give you complete control over what it remembers for you.

What type of data does Atlas Recall collect and why?

Recall uses browser extensions and the accessibility settings in your computer to collect text and screenshots from your applications that allow you to search for the content you work with all day.

Atlas Recall also collects metadata about your usage of Recall, and about the device on which Recall is running. Anonymous aggregates of this metadata are used to improve your search experience and provide personalized recommendations. To learn more about what Atlas means by metadata, please check out our KB article.

You’re in control of what information Recall collects - the websites, email, files, and apps that you choose to exclude will never be recorded by the system. Recall also makes it easy to selectively review and remove individual items from the system.

Can I delete ALL of the data Recall has collected?

Yes, if you delete your Atlas Recall account we delete all of your data from our servers. Information on how to delete your account can be found here.

Who has access to my data?

Key members of our security team, who have undergone thorough background and security checks, are able to access information on our servers. This access is closely monitored and only used to the degree required to operate Recall and its associated services. Our team will never access customer items (documents, webpages, or files remembered through Recall, or user-specific metadata that Recall collects) unless required by law such as to comply with subpoena, or similar legal process where disclosure is legally required to protect Atlas, its customers, the public, investigate fraud, or respond to a government request. Furthermore, our commitment to user privacy includes fighting overly-broad searches. To date, Atlas has never received a search warrant or national security letter for user data.

Atlas is committed to protecting your privacy and ensuring that your information is private. To that end, we will not sell, rent, or share any of your personal information, files, or usage history to a third party.

Where is my data stored?

Our platform and data storage is hosted on Amazon AWS. You can read their privacy promise here. We utilize the fine-grained security and privacy controls offered by AWS to restrict data access as much as we can while maintaining Recall’s functionality. We selected AWS in part because of their demonstrated strong commitment to privacy and security.


Atlas takes the security of your personal information very seriously. Our data storage incorporates multiple layers of security, including authentication and authorization checks, encryption both at rest and within our infrastructure, and access logging. We have strict access control policies, derived from the principle of least privilege, to keep your data safe.

Our dedicated security engineering team also performs code reviews and regular security audits to ensure user data remains secure. We also actively engages third party specialists to make sure we meet a high standard of security.

What can I do to protect my account?

There are steps you can take to help keep your data safe.

  1. Create a Unique Password: One that you don’t use with any other account. The more unique characters and longer length, the more secure your account will be.
  2. Never Share Your Password: This is intended for you and you alone.
  3. Logout of Recall on Your Unused Devices: As you change devices, make sure you logout of your Recall account before retiring them.

How does Atlas keep my data secure?

In order to prevent unauthorized access or disclosure of your data, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect. All of your items are encrypted as they move between the Recall application to the Atlas cloud, and are also encrypted at rest. Atlas’ security system and promise ensures that you retain ownership and control of your data at all times and can remove all of your data from the system at any time. Information on how to delete your account can be found here.

Application Security

Recall is an application that is deployed on your device. The application is cryptographically signed by Atlas, and updates are verified before installation. Access is managed through the use of best practices in authentication functionality that we consistently improve to ensure we are providing best in class for our customer’s security. All events are logged so we can secure your privacy.

Network Security

We use network security to prevent attacks from occurring against the Recall application and platform. We leverage services that incorporate firewalls and intrusion detection services, so we can limit the type of traffic that can access your Recall application. In addition, by leveraging authentication we can ensure that customers only access the data that they own on the platform. We secure data transfer between the client application/platform and platform using TLS 1.2 with 128-bit or stronger encryption and perfect forward secrecy that prevents access to data on the move.

Physical Security

To support our scaling and reliability requirements, we have partnered with Amazon AWS storage solutions, which are designed to support our mission-critical services leveraging Amazon’s best in class capabilities. Furthermore, we also secure your data within this environment using Amazon’s security features (AWS S3 encrypted storage and AWS KMS for key storage).

If you have any additional questions about privacy or our security, please see our knowledge base article or contact us at


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