Your privacy and security are important
Privacy Promise Overview
- You retain ownership and control of your data.
- You can review and remove your digital items from the system at anytime.
- You control what the system remembers. You may temporarily pause the system or permanently block by URL, file, application, and more. This excluded content never leaves your computer or phone.
- Each digital item remains encrypted at rest and in motion.
Letter from the CEO
A Letter from Jordan Ritter, CEO
The idea for Recall started when I found myself spending far too much time searching for things in an ever-increasing heap of files and messages across devices and cloud services. I set out to create a product that elevates people above the drudgery of hunting down and organizing their content, so they can focus more on doing what they need to get done.
We understand that using a service that helps you remember everything you’ve seen requires a high degree of trust from users. At Atlas informatics, we take this responsibility seriously. Upon starting this company in 2014, my first act was to ensure your data rights are baked into the company’s DNA and our Privacy Promise.
At its core, we structured the company, its policies and our product around keeping you in control of your data. For example, you retain ownership of your data and have the power to review and remove your items from the system at anytime. You’re also empowered to directly control what Recall remembers via our Block and Pause features - excluded items are never seen by the system and thus never leave your computer or phone.
We work tirelessly to ensure your data stays safe - that’s why digital items are encrypted in motion and at rest. As we grow, we plan to set a new industry standard for security by publishing audits of our system, and we’re also developing new security technology so your data remains safe now and in the future.
We respect you and the privacy of your data, and that’s why we created a product that puts your trust at the forefront. I hope you give Atlas Recall a try, and allow us a chance to earn that trust and help you get more productive.
CEO, Atlas Informatics
Your privacy is important to you and all of us at Atlas, that’s why we’ve built Recall with features that give you complete control over what it remembers for you.
What type of data does Atlas Recall collect and why?
Atlas Recall also collects metadata about your usage of Recall, and about the device on which Recall is running. Anonymous aggregates of this metadata are used to improve your search experience and provide personalized recommendations. To learn more about what Atlas means by metadata, please check out our KB article.
You’re in control of what information Recall collects - the websites, email, files, and apps that you choose to exclude will never be recorded by the system. Recall also makes it easy to selectively review and remove individual items from the system.
Can I delete ALL of the data Recall has collected?
Yes, if you delete your Atlas Recall account we delete all of your data from our servers. Information on how to delete your account can be found here.
Who has access to my data?
Atlas is committed to protecting your privacy and ensuring that your information is private. To that end, we will not sell, rent, or share any of your personal information, files, or usage history to a third party.
Where is my data stored?
Our platform and data storage is hosted on Amazon AWS. You can read their privacy promise here. We utilize the fine-grained security and privacy controls offered by AWS to restrict data access as much as we can while maintaining Recall’s functionality. We selected AWS in part because of their demonstrated strong commitment to privacy and security.
Atlas takes the security of your personal information very seriously. Our data storage incorporates multiple layers of security, including authentication and authorization checks, encryption both at rest and within our infrastructure, and access logging. We have strict access control policies, derived from the principle of least privilege, to keep your data safe.
Our dedicated security engineering team also performs code reviews and regular security audits to ensure user data remains secure. We also actively engages third party specialists to make sure we meet a high standard of security.
What can I do to protect my account?
There are steps you can take to help keep your data safe.
- Create a Unique Password: One that you don’t use with any other account. The more unique characters and longer length, the more secure your account will be.
- Never Share Your Password: This is intended for you and you alone.
- Logout of Recall on Your Unused Devices: As you change devices, make sure you logout of your Recall account before retiring them.
How does Atlas keep my data secure?
In order to prevent unauthorized access or disclosure of your data, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect. All of your items are encrypted as they move between the Recall application to the Atlas cloud, and are also encrypted at rest. Atlas’ security system and promise ensures that you retain ownership and control of your data at all times and can remove all of your data from the system at any time. Information on how to delete your account can be found here.